Shipping

All orders ship via FedEx. Orders placed before 12:00 PM CST ship the same business day; orders placed after that cutoff ship the following business day.

Shipping is free on all orders of $150 or more. Orders under $150 are charged a flat shipping rate of $10.95. Shipping timelines are estimates provided by the carrier, not guarantees — Hoosier Aminos is not responsible for delays caused by the carrier, weather, or other circumstances outside our control once a package has been handed off for shipment.

Orders totaling $500 or more will require an adult signature (21+) upon delivery. FedEx will not leave these packages unattended, so please plan to be available at the delivery address or arrange for release at a nearby FedEx location.

Returns

Due to the nature of the products sold on this Site, all sales are final. Because our products are research chemicals intended for laboratory use, we cannot accept returns for reasons of change of mind, and once a product has left our facility we cannot guarantee its handling or storage conditions if returned.

When a Return or Replacement Is Available

We will offer a replacement or refund only in the following circumstances:

• The product arrived damaged in shipping.
• You received the wrong product from what you ordered.

How to Report an Issue

If either situation applies to your order, contact us within 7 days of delivery at support@hoosieraminos.com with:

• Your order number
• Photos of the damaged product and its packaging (for shipping damage claims)
• A description of the issue

Claims submitted after 7 days of delivery, or without sufficient photo documentation for damage claims, may not be eligible for resolution.

Resolution

Once a claim is verified, we will offer either a replacement of the correct/undamaged product or a refund to your original payment method, at our discretion. We do not require the damaged or incorrect product to be shipped back unless otherwise specified.

What Isn't Covered

We are unable to offer returns, refunds, or replacements for: change of mind, ordering errors made by the customer, products that have been opened, reconstituted, or otherwise handled after delivery, or any issue reported outside the window described above.

Contact

For any questions about this policy, reach out to support@hoosieraminos.com.